Privacy Policy

1. Who We Are

This privacy policy is provided by TheWindowsLab ("we," "us," or "our"), a premium interior door and window company serving Miami and South Florida.

2. Text Message Communications

By providing your phone number and opting in, you consent to receive text messages from TheWindowsLab. These messages may include:

• Appointment reminders and confirmations
• Quote follow-ups and project updates
• Service notifications and scheduling changes
• Promotional offers and special discounts (only with your prior consent)

Message frequency: Message frequency varies based on your interactions with us. You may receive up to 5 messages per month, though this may vary depending on ongoing projects or appointments.

Message and data rates may apply. Your carrier's standard messaging and data rates may apply to any messages you receive from us.

3. Information We Collect

We collect information you provide directly to us when you request a quote, book an appointment, contact us, or interact with our services. This includes:

• Name — to identify you and personalize our communications
• Phone number — to contact you about quotes, appointments, and service updates
• Email address — to send confirmations, invoices, and promotional content (with consent)
• Service address — to schedule on-site consultations and installations
• Project details — such as door type, quantity, and preferences
• Service history — records of past quotes, appointments, and completed projects
• Communication history — records of your interactions with our team

4. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and responding to your quote requests
• Scheduling and sending appointment reminders
• Providing project updates and service notifications
• Sending invoices and payment-related communications
• Providing customer support before, during, and after installation
• Managing your account and service history
• Improving our website, products, and services
• Sending promotional communications and special offers (only with your consent)

5. How We Store and Protect Your Data

We take the security of your personal information seriously. We implement industry-standard safeguards to protect your data, including:

• Encrypted data transmission using SSL/TLS technology
• Secure storage systems with restricted access controls
• Regular security reviews and updates to our systems
• Access limited to authorized personnel who need the information to perform their duties

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

6. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment processors — to securely process transactions related to your projects
• Service partners — trusted contractors or suppliers involved in fulfilling your order (e.g., door manufacturers, delivery partners)
• Communication platforms — services that help us send text messages, emails, and notifications
• Advertising and measurement partners — including Google Ads, which receives limited data (such as cookie identifiers and conversion events) to measure the effectiveness of our advertising, as described in the "Cookies and Tracking" section below
• Legal requirements — when required by law, regulation, or legal process

All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.

7. Your Rights

You have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we update or correct inaccurate information
• Deletion — request that we delete your personal information from our systems
• Withdraw consent — opt out of promotional messages at any time

To exercise any of these rights, contact us at info@windowlabfl.com or call (786) 857-1459. We will respond to your request within 30 days.

8. Opting Out & Getting Help

You can opt out of receiving text messages from us at any time:

Opting out of text messages will not affect other communications (such as email) unless you separately request to unsubscribe from those as well.

9. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, but some features of our website may not function properly.

Google Ads measurement: We use Google Ads conversion measurement to understand whether our advertising leads to quote requests and booked appointments. When you submit a form on our website after clicking one of our ads, limited information (such as a cookie identifier and the fact that a form was submitted) is shared with Google for this purpose. We do not share the contents of your form submissions with Google for advertising targeting.

Your choice: Visitors from regions that require consent (such as the European Economic Area, the United Kingdom, and Quebec) will see a cookie banner and can accept or decline this measurement. Advertising cookies are only activated after you accept. You can change your decision at any time using the "Cookie settings" link in our website footer. You can also manage Google's use of cookies through Google Ads Settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: